RETURN & REFUND POLICY
Effective Date: 20 August 2026
At Royal Furniture Decor (RFD), we are committed to delivering premium-quality solid wood furniture. Customer satisfaction is our priority. Please read this Return & Refund Policy carefully before placing an order.
1. RETURN ELIGIBILITY
Returns are accepted within 7 days from the date of delivery in the following cases:
• Product received with transit damage. • Manufacturing defect. • Wrong product delivered.
Customers should report the issue within 24 hours of delivery and provide clear photographs and, where available, an unboxing video to help us verify the issue.
For eligible transit-damage, manufacturing-defect, or wrong-product cases, Royal Furniture Decor will provide return/replacement instructions and arrange the appropriate resolution.
2. NON-RETURNABLE ITEMS
The following products are not eligible for return:
• Customized or made-to-order furniture. • Products damaged due to misuse, improper handling, water exposure, accidents, or normal wear and tear. • Products that have been materially altered, assembled incorrectly, or damaged after delivery due to improper installation or handling. • Products returned without their original packaging where the packaging is reasonably required for safe return transportation. • Return requests made after the applicable return period, except where otherwise required by applicable law.
3. REPLACEMENT / REPAIR POLICY
If a product is damaged during transit or has a verified manufacturing defect, Royal Furniture Decor will arrange a repair or replacement, at no additional product cost to the customer, subject to product availability and the nature of the issue.
If repair or replacement is not reasonably possible, an eligible refund may be provided in accordance with this policy and applicable law.
4. REFUND POLICY
Refunds will generally be issued only when repair or replacement is not reasonably possible, or where a refund is otherwise required under applicable law.
Approved refunds will be initiated within 5–7 business days after the refund is approved and will normally be sent to the original payment method. The time taken for the amount to appear in the customer’s account may depend on the payment provider or bank.
5. ORDER CANCELLATION
Orders may be cancelled within 24 hours of placing the order.
Once production, polishing, packaging, or dispatch has started, cancellation requests may not be accepted, subject to applicable law.
6. WARRANTY
All products are covered by a 1-Year Manufacturing Warranty against manufacturing defects, starting from the date of delivery.
The warranty does not cover damage caused by misuse, accidents, improper installation, water exposure, unauthorized modifications, natural characteristics or normal movement of solid wood, or normal wear and tear.
7. RETURN / REPLACEMENT VERIFICATION
To process a return, repair, replacement, or refund request, RFD may request photographs, videos, packaging details, delivery information, or other reasonable information required to verify the issue.
Customers should retain the original packaging until the product has been inspected or the return/replacement process has been completed.
8. CONTACT US
Royal Furniture Decor (RFD) Vijay Art & Handicrafts G-6 & G-5, Road No. 7, RIICO Industrial Area, Sardarshahar, Rajasthan – 331403, India
Email: royalfurnituredecor@yahoo.com Phone: +91 81070 72557
9. APPLICABLE LAW
This policy is intended to explain RFD’s standard return, replacement, refund, cancellation, and warranty process. Nothing in this policy is intended to exclude, restrict, or override any rights or remedies available to a consumer under applicable Indian law.
RFD may update this policy from time to time. The version applicable to an order will be the version communicated or published at the relevant time, subject to applicable law.