PRIVACY POLICY
Effective Date: 20 August 2026
Royal Furniture Decor (RFD) and Vijay Art & Handicrafts (“RFD”, “we”, “us”, or “our”) respect your privacy and are committed to protecting the personal information of customers and visitors who use our website, mobile application, or related services (collectively, the “Services”).
This Privacy Policy explains what personal information we may collect, why we collect it, how we use and share it, how we protect it, and the choices and rights available to you, subject to applicable Indian law.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with our Services, we may collect:
• Contact information, such as your name, mobile number, email address, billing address, shipping address, and other delivery details. • Account information, such as login credentials and account preferences. • Order and transaction information, including products purchased, order details, payment status, returns, refunds, cancellations, and related transaction records. • Payment-related information. Payments may be processed through third-party payment providers. We may receive payment confirmation, transaction identifiers, and related information required to process and verify a transaction. We do not intend to store complete card or banking credentials unless specifically required and lawfully permitted. • Communications, including information you provide when contacting customer support or communicating with us. • Device and technical information, such as IP address, browser or device information, operating system, network information, and similar technical data where collected through the Services. • Usage information, such as pages or products viewed, interactions with the Services, and other information reasonably necessary to operate, secure, and improve the Services. • Information you voluntarily provide, including reviews, feedback, photographs, videos, or other content submitted to us.
2. HOW WE COLLECT INFORMATION
We may collect personal information:
• Directly from you when you create an account, place an order, contact us, submit a form, provide feedback, or otherwise communicate with us. • Automatically when you use our website or mobile application, including through cookies, logs, and similar technologies where applicable. • From service providers that process information on our behalf, such as payment, hosting, logistics, customer-support, analytics, or technology providers. • From other third parties where permitted by applicable law.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information for purposes including:
• Processing and fulfilling orders, payments, deliveries, returns, replacements, refunds, and cancellations. • Creating and managing customer accounts. • Providing customer support and responding to enquiries. • Providing order status, shipment tracking, delivery updates, and other service communications. • Sending transactional notifications relating to accounts, orders, payments, deliveries, and support requests. • Improving our website, mobile application, products, services, and customer experience. • Preventing fraud, unauthorized access, misuse, and other security risks. • Maintaining business, accounting, tax, warranty, and transaction records. • Sending promotional or marketing communications where permitted by law and in accordance with applicable consent or opt-out requirements. • Complying with applicable laws, regulations, legal processes, and lawful requests from authorities. • Establishing, exercising, or defending legal rights and resolving disputes.
4. COOKIES AND SIMILAR TECHNOLOGIES
Our website and mobile application may use cookies, local storage, analytics tools, session technologies, or similar technologies to keep the Services functioning, remember preferences, improve performance, understand usage, and maintain security.
Where required by applicable law, we will obtain the necessary consent or provide appropriate choices for non-essential technologies.
5. SHARING OF PERSONAL INFORMATION
We may share personal information only as reasonably necessary for legitimate business, service, legal, or security purposes, including with:
• Payment processors and financial service providers to process or verify payments. • Courier, logistics, transportation, and delivery partners to fulfill orders. • Hosting, cloud, technology, analytics, and IT service providers that support our Services. • Customer-support and communication service providers. • Professional advisers, auditors, insurers, or legal service providers where reasonably required. • Government authorities, courts, regulators, or law-enforcement agencies where required or permitted by law. • A purchaser, successor, or other relevant party in connection with a merger, restructuring, sale, transfer, or other business transaction, subject to applicable law.
We do not sell your personal information as a standalone commercial product.
6. PAYMENT INFORMATION
Payments may be processed through third-party payment providers. Payment providers may collect and process payment information under their own terms and privacy policies. RFD may receive transaction details, payment status, and identifiers necessary to confirm and manage an order.
7. DATA SECURITY
We use reasonable technical and organizational safeguards appropriate to the nature of the information we process to help protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no electronic transmission or storage system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account credentials and devices.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide Services, maintain business and transaction records, comply with legal, tax, accounting, warranty, and regulatory obligations, resolve disputes, and enforce agreements.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable retention obligations.
9. YOUR RIGHTS AND CHOICES
Subject to applicable law and the circumstances of a particular request, you may have rights relating to your personal information, including:
• Requesting information about personal data we process. • Requesting correction of inaccurate or incomplete information. • Requesting deletion of personal information where legally applicable and where we are not required to retain it. • Withdrawing consent where processing is based on consent, subject to legal and contractual limitations. • Opting out of promotional communications by using the available unsubscribe/opt-out mechanism or contacting us. • Raising a complaint or grievance regarding our handling of personal information.
We may need to verify your identity before processing certain requests and may retain information where required or permitted by applicable law.
10. CHILDREN’S PRIVACY
Our Services are intended for general consumers and are not directed at children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
11. THIRD-PARTY LINKS AND SERVICES
Our Services may contain links to third-party websites, payment services, logistics services, social-media platforms, or other external services. Their privacy practices are governed by their respective policies. RFD is not responsible for the privacy or security practices of third-party services that we do not control.
12. INTERNATIONAL DATA TRANSFERS
Some service providers may process or store information outside India. Where personal information is transferred or processed outside India, RFD will take steps required by applicable law and applicable contractual or security requirements.
13. GRIEVANCE / PRIVACY CONTACT
For privacy questions, requests, or complaints, please contact:
Royal Furniture Decor (RFD) Vijay Art & Handicrafts G-6 & G-5, Road No. 7, RIICO Industrial Area, Sardarshahr, Rajasthan – 331403, India
Email: royalfurnituredecor@yahoo.com Phone: +91 81070 72557
14. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices, or applicable legal requirements. The latest version will be made available through our website or mobile application with the applicable effective or updated date.
15. APPLICABLE LAW
This Privacy Policy is intended to operate subject to applicable laws and regulations of India. Nothing in this policy is intended to restrict or exclude any privacy or consumer rights that cannot lawfully be restricted or excluded.